Pr. 15:1

A soft answer detunes anger, but harsh words stir it up.

Everybody has an emotional filter that monitors what they say and hear. It’s kinda like a sleeping guard dog. If you pull on his ears, you may get bit. If you pet him and call him a good boy, he may wag his tail.

When aroused, anger becomes the message rather than what you’re actually saying. Keep your cool.